Refund policy

RETURN & REFUND POLICY

Last Updated: September 14, 2026

At After Dark Rituals, customer satisfaction, safety, privacy, and hygiene are important to us. Because many of our products are personal or intimate-use items, certain products are not eligible for return once opened or used.

Please review this policy carefully before completing your purchase.

1. RETURN WINDOW

Eligible unopened and unused merchandise may be returned within 14 days of confirmed delivery.

To qualify for a return, the item must:

Be unused and unopened.
Be in its original packaging.
Have all seals, protective packaging, tags, and accessories intact.
Be in the same condition in which it was received.
Include proof of purchase or the applicable order number.

Return requests submitted after the 14-day period may not be accepted except where required by applicable law.

2. INTIMATE & PERSONAL-USE PRODUCTS

For health, safety, and hygiene reasons, intimate or personal-use products are final sale once their packaging or hygiene seal has been opened, broken, or removed, except when the product is defective or applicable law requires otherwise.

This restriction may apply to products that come into direct contact with intimate areas, bodily fluids, skin, or other personal areas during their intended use.

We cannot accept a return simply because an opened intimate product was:

The wrong size or shape for your preference.
Not what you expected.
Used and no longer wanted.
Purchased accidentally and subsequently opened.
Found unsuitable based solely on personal preference after use.

Please carefully review product descriptions, measurements, materials, ingredients, features, and instructions before purchasing.

3. NON-RETURNABLE ITEMS

Unless defective, damaged upon arrival, incorrectly shipped, or otherwise required by law, the following are generally final sale:

Opened or used intimate products
Products with broken hygiene or safety seals
Personal-care products that have been opened or used
Clearance or specifically marked final-sale merchandise
Gift cards
Downloadable or delivered digital products
Personalized or custom-made products

Additional exclusions may be stated on individual product pages.

4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact After Dark Rituals as soon as possible after delivery.

Please provide:

Your order number
Your name
A description of the problem
Clear photographs or video showing the issue
Photographs of the packaging when applicable

Do not discard the product or original packaging until we have reviewed your request.

If the claim is approved, we may provide a replacement, refund, store credit, or another appropriate resolution depending on the circumstances and applicable law.

5. DO NOT RETURN USED DEFECTIVE ITEMS WITHOUT AUTHORIZATION

For hygiene and safety reasons, please do not mail a used intimate product back to us unless specifically instructed to do so.

We may be able to evaluate certain defective-product claims using photographs, video, serial or batch information, or other documentation.

6. RETURN AUTHORIZATION

Please contact After Dark Rituals before mailing an item back.

Unauthorized returns may not be accepted.

If your return is approved, we will provide instructions regarding where and how the eligible merchandise should be returned.

Products sent to us without first requesting a return may be refused.

7. RETURN SHIPPING

Unless the product was damaged, defective, incorrectly shipped, or otherwise qualifies for seller-paid return shipping under applicable law, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return resulted from an error by After Dark Rituals.

We recommend using a trackable shipping method when returning merchandise.

After Dark Rituals is not responsible for customer return packages lost or damaged before they are received by us.

8. REFUNDS

Once an authorized return is received, we will inspect the merchandise and notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow time for your bank, credit-card company, or payment provider to process and post the refund after it has been issued.

Processing times vary by financial institution.

9. SHIPPING CHARGES

Original shipping fees are generally non-refundable unless:

We shipped the incorrect item.
The product arrived damaged or defective and qualifies for a refund.
Applicable law requires reimbursement.

Expedited shipping fees may also be non-refundable where permitted by law.

10. EXCHANGES

Because of the personal nature of many After Dark Rituals products, we generally do not offer direct exchanges on opened intimate or personal-use merchandise.

For eligible unopened merchandise, please contact us to determine whether an exchange is available.

Product availability cannot be guaranteed.

11. ORDER CANCELLATIONS

If you need to cancel an order, contact us as quickly as possible.

Orders may be cancelled before fulfillment begins when operationally possible.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible and the applicable return rules will apply.

12. MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

Check the delivery area, mailbox, parcel locker, front desk, or mailroom.

Check with household members and neighbors.

Contact the shipping carrier for additional delivery information.

Please contact After Dark Rituals if additional assistance is needed.

A package marked as delivered by the carrier is not automatically eligible for a refund. Claims will be evaluated based on the circumstances and applicable carrier procedures.

13. REFUSED OR UNDELIVERABLE PACKAGES

Customers are responsible for providing accurate shipping information.

Orders returned because of an incorrect or incomplete address, refusal of delivery, or other customer-related delivery issue may be subject to additional shipping costs.

Any refund for an eligible returned order may exclude shipping costs or carrier fees where permitted by law.

14. CHARGEBACKS & PAYMENT DISPUTES

If you experience an issue with your order, please contact After Dark Rituals so we have an opportunity to investigate and resolve the matter.

Nothing in this policy limits any rights you may have through your payment provider or applicable consumer-protection laws.

Fraudulent or abusive payment disputes may result in restrictions on future purchases where permitted by law.

15. POLICY ABUSE

After Dark Rituals reserves the right to refuse returns or restrict future transactions where permitted by law if we reasonably determine that a customer is engaging in return fraud, repeated policy abuse, fraudulent claims, or other unlawful activity.

16. YOUR LEGAL RIGHTS

Nothing in this Return & Refund Policy is intended to eliminate, restrict, or waive consumer rights that cannot legally be excluded.

If applicable law provides you with greater rights than those described in this policy, those legal rights will apply.

17. CONTACT US

To request a return or report a damaged, defective, missing, or incorrect item, contact After Dark Rituals using the contact information provided on our website.

Please include your order number and a brief explanation of the issue so we can assist you efficiently.

AFTER DARK RITUALS

Pleasure • Healing • Connection Without Limits